Frequently Asked Questions

What is the full list of services provided at HAHA?
What are the hours when I can be seen by the doctor?
What age groups are seen?
Are new patients accepted?
What diseases are patients seen for?
What are the fees?
How do I know how much I need to pay at the time of the visit?
Do you take private insurance, Medi-Cal and Medicare?
Is there a difference between a psychiatrist and a psychologist?
How do I know if I need to see a psychiatrist or a psychologist?
Do I need a referral to make an appointment?
What should I bring with me when I come for a scheduled office appointment?
What should I expect during the first visit?
Where are you located?
Will I be able to get medication during my visit with the doctor?
If I am taking medicine, how long will it take to get a refill?
How many refills can I get?
I ran out of my medication and cannot get a refill without seeing the doctor. Can I be seen before my scheduled appointment?
What do I do if I am traveling out of state or the country?
Which number should I call for help with my medication/prescription?
I was previously prescribed OxyContin/Vicodin by another doctor. Can I come to your practice for a refill for OxyContin/Vicodin?
Do you provide referrals to sleep centers, substance abuse treatment centers, and neurological testing providers?
What is your cancellation policy?
What if my prescribed medication is too expensive or not covered by my insurance?
How long does it take to get a copy of my records?
Do you charge for providing a copy of my records?
Will Dr. Umugbe speak to my other doctors?
Will Dr. Umugbe speak to my family members?
Can I bring my spouse/significant other for a visit?
I am having a meltdown/emergency. What do I do?

Q: What is the full list of services provided at HAHA?
A: Evaluations, psychological testing, and medication management. More information can be found here.

Q: What are the hours when I can be seen by the doctor?
A: Clinic hours are subject to change; please call our office to make an appointment. Current hours for patient appointments are Mondays 9 AM – 3:30 PM; Tuesday-Friday 5 PM – 9 PM.

Q: What age groups are seen?
A: All age groups accepted.

Q: Are new patients accepted?
A: Yes. Please visit the section Outpatient Forms to download new patient forms.

Q: What diseases are patients seen for?
A: Depression, anxiety, ADD, mood disorders, substance abuse, phobias, impulse control disorder, adjustment disorder, somatoform disorder, conduct disorder, psychotic disorder, schizophrenic disorder, eating disorders, panic disorder, trauma, job/status stress, and sexual/physical abuse.

Q: What are the fees?
A: Copays are due at the time of visit. Coinsurance and deductible amounts are billed after your visit. Your costs will depend on your insurance benefits. Patients without insurance or in financial hardship situations may qualify for a discount, depending on circumstances.

Q: How do I know how much I need to pay at the time of the visit?
A: Your copay is due at the time of the visit. Contact your insurance to find out what your copay is for mental health treatment. Patients without insurance or in financial hardship situations may qualify for a discount, depending on circumstances.

Q: Do you take private insurance, Medi-Cal and Medicare?
A: We accept most major insurance plans including Medicare and Medi-Cal.

Q: Is there a difference between a psychiatrist and a psychologist?
A: A psychiatrist is a physician with a degree in medicine and can prescribe medication. A psychologist holds a doctoral level degree in psychology. For psychiatric illnesses where the patient suffers from a chemical imbalance in the brain, a psychiatrist can provide appropriate treatment.

Q: How do I know if I need to see a psychiatrist or a psychologist?
A: Your primary care doctor may help you determine if you need to see a psychiatrist or psychologist.

Q: Do I need a referral to make an appointment?
A: Most insurance plans do not require a referral. If you are a Tricare active service member, you must have a referral to make an appointment.

Q: What should I bring with me when I come for a scheduled office appointment?
A: Bring your Insurance card, ID, and current medications. If you are coming to our clinic for the firs time, please make sure to bring completed new patient forms, which can be found here.

Q: What should I expect during the first visit?
A: Please arrive 15 minutes early to fill out new patient forms, discuss your copay or ask any questions about the practice you may have, so you can be seen at your appointment time. Please check traffic conditions in advance and allow any additional time needed for travel. During appointment, Dr. Umugbe will discuss your family psychiatric history as well as your medical history with you. Dr. Umugbe may also ask about your relationships with your family and friends, and about life-altering events or recent changes in your social environment. Sometimes a physical exam, blood work, and other medical tests are ordered to rule out medical illness. More about visit types can be found here.

Q: Where are you located?
A: Our location and directions can be found here.

Q: Will I be able to get medication during my visit with the doctor?
A: Medication is usually prescribed on the second appointment if needed, but this may vary depending on the patient.

Q: If I am taking medicine, how long will it take to get a refill?
A: If you run out of medication before your scheduled appointment, you may call our office to request a refill. Refills can be called into your pharmacy within one or two business days.

Q: How many refills can I get?
A: You may receive one refill without an appointment.

Q: I ran out of my medication and cannot get another refill without seeing the doctor. Can I be seen before my scheduled appointment?
A: If Dr. Umugbe is in the office, you can be seen the same day as an exception. Please call our office to inquire.

Q: What do I do if I am traveling out of state or the country?
A: Please let Dr. Umugbe know ahead of time so that appropriate arrangements can be made when prescribing your medication.

Q: Which number should I call for help with my medication/prescription?
A: You may call our office at 909-484-3500.

Q: I was previously prescribed OxyContin/Vicodin by another doctor. Can I come to your practice for a refill for OxyContin/Vicodin?
A: No, Dr. Umugbe does not prescribe OxyContin/Vicodin.

Q: Do you provide referrals to sleep centers, substance abuse treatment centers, and neurological testing providers?
A: Not at this time.

Q: What is your cancellation policy?
A: Please let us know within 24 hours if you wish to cancel your appointment. There is a $15 late cancellation fee.

Q: What if my prescribed medication is too expensive or not covered by my insurance?
A: You may request a copy of your formulary from your insurance to see what medications are covered under your plan. Inform our office so that Dr. Umugbe can prescribe a covered medication.

Q: How long does it take to get a copy of my records?
A: You may receive a copy of your records the same day.

Q: Do you charge for providing a copy of my records?
A: There is no charge for providing copies of your records.

Q: Will Dr. Umugbe speak to my other doctors?
A: Yes, on an as-needed basis. Please note that in order to speak to other parties, medical providers or family members, we have to receive signed consent from you identifying the parties we can speak to or release records to.

Q: Will Dr. Umugbe speak to my family members?
A: Yes, on an as-needed basis. Please note that in order to speak to other parties, medical providers or family members, we have to receive signed consent from you identifying the parties we can speak to or release records to.

Q: Can I bring my spouse/significant other for a visit?
A: Yes. It is up to the patient if you want to be seen together or separately.

Q: I am having a meltdown/emergency. What do I do?
A: If you feel that you are having an emergency, please call 911, or go to the nearest emergency room. If you are having any suicidal thoughts with intent to harm yourself, or impulses that put you or someone else in danger, please do not wait to seek help. Call 911, go to the nearest emergency room, or call your primary care physician.